Telus Phone Plans : Plans tailored to your needs

The most terrible service I have ever received. I am so disappointed from Telus's Customer service. After spending 2 hours over the phone no one was willing to listen , emphasize or to help.
Agent name Melodie and Manager Lorrie both were super rude.Talking it over with there incompetent customer service, Both of them did not show any support and did not even try to give us any solution.
When no one was willing to help, i told them I am going to file complaint to CRTC. The Manager name Lorrie said I don't care you can complaint to whoever. I mean wow so unprofessional. And they are just ready to loose their 8 years old loyal customer. I do not recommend Telus for any services.
Good Luck !!

Negative point: speaking to an agent and receiving a response is never easy with Telus. Just finding the right number is a challenge and I believe the company uses some form of customer service system that intentionally splits calls to discourage customers. Some agents are very friendly and dedicated and others are just the opposite. Today I spoke to a woman named Fatouma who was professional and courteous first and then a mobility service agent (*611) named Cédric who seemed deliberately oppositional and unfriendly from the start (ex. I asked her to speak to a supervisor and the response was: are you willing to wait an hour?). I also have to call back another time in 3 weeks to get a response due to a rigid billing system. I gave a good rating for the good connection and it is. Some employees are dedicated in this difficult work and I thank them. For the general organization of customer service, it is a very bad company and I understand the frustration of many. Thomas

My Experience with TelusI was quoted an offer earlier in the day for a $97/month (including tax) plan for a Pixel Pro XL on a “Bring-It-Back” arrangement. The representative agreed to waive the connection fee (after I pointed out it’s only charged in-store) and assured me the taxes would appear on my next bill, not be paid upfront.Because my current phone wasn’t working properly, I stressed that I needed the new device as soon as possible. He said he couldn’t expedite shipping but that I could pick it up from a local Telus store. I agreed, and he promised to call me back within the hour to finalize everything. That call never came.On my way home from work, I called Telus again to find out what was going on—only to be informed that the phone had been shipped to an outdated address on my file. I then had to arrange to pick the phone up in-store myself, which was a 30-minute detour. Even more frustrating, I didn’t learn until I was already at the store that I’d be expected to pay the taxes on the spot, contradicting the original agreement that they would be added to my bill.When I finally spoke to Jorge in Loyalty, he insisted that the plan I’d been quoted “didn’t exist.” Eventually, he figured out how the original rep managed to give me that deal, but he said he couldn’t replicate it on his end. After a lengthy back-and-forth, he matched the price I’d been promised—but then tried to treat the connection fee waiver as if it were some special perk, even though it had already been covered in my original agreement. This felt like nothing more than an empty gesture.Altogether, I wasted three hours on the phone, ended up disappointed that I couldn’t get my new phone that day, and felt jerked around by employees who didn’t seem to know what they were doing or how to communicate. After 11 years with Telus, this fiasco was not only infuriating but also a complete waste of my time and energy.I was on the fence about leaving Telus and made that clear to them. This entire ordeal was the cherry on top of the terrible service I’ve come to realize Telus provides. I don’t expect Bell to be much better, but at least it feels like giving Telus the middle finger, which will help me sleep tonight.