Rogers Mobile Reviews

I contacted Rogers to change my provider. I was told by sales agent I get 100GB data, North America (Canada, USA and Mexico) calling , Texting and roaming for free plus 1000 minutes free world wide calling. Free call display and voice message.When I received my bill, I was charged differently, I contact Rogers and was told different story. My plan did not have any of the mention plans by sales rep. Yesterday I approached two of Rogers locations. One in Coquitlam center and one In Willowbrook mall and got two different prices for the same plan and ignorant sales agents. Rogers need to train the staff properly so people receive proper information.

I had a horrible experience with Roger, before agreeing to sign with them they told me that there was no fee and opening and after 2 months my bill would be reduced from $39 to $29 but nothing happens like that, they changed me $60 for the opening, I called several times I went back to the store several times finally they canceled the opening fee I was fine I was waiting to lower my bill to $29 my surprise was that my bill increased to $49, advice if you don't want problems avoid this telecommunication company Roger's.

This company is an absolute joke.
I signed up in April as i was offered one of their Can/Us/Mexico/Caribbean plans at $65/month. I was not told that it was any special promotion (and I even inquired whether it expired). I was told it was forever and there would be no issues. Three months later, I am sent a text message that my “discount” had been removed and my plan will now he $105. I call in to ask what exactly this discount is as I was unaware I had one. The agent over the phone told me that whoever gave me the plan for that price simply gave me a discount I did not qualify for as it is for customers with phone and wifi, I only had phone. Then, I was told the discount was replaced and there would be no further issues. Again, on this call I re-clarified that there would be no expiry. Not a month later, I receive a bill for my plan with a price of $105/month. Once again I call to understand why I have been given a price by not 1 but 2 agents and yet I am still receiving a bill of a higher price. I’m then told that their ‘back end’ caught the mistake and there is no way to give me back the price I was promised. Here is where good customer service would have come into play, multiple of your staff “made a mistake”, as a corporation you would simply honour the price. Rogers didn’t do that, nor offered a solution. I wish it had ended there. On the same phone call with the agent who told me there is no way to get the discount back, he offered that, to be eligible for the promo that was initially given to me, I would need to take their internet services. If I enrolled, they could give me a $55 internet plan for $45/month and return my phone plan to $65/month. I asked the agent if this was an ongoing deal as I would have to think about it. They said yes, I can call or use the chat to enroll. Now, a few days later, I am calling to take their offer, I’m being told that they can give me the internet for $45/month but suddenly this additional promo “does not apply to Ontario customers” so my phone plan would still stay at $105 even if I add on the internet package. Even after explaining to the agent that you can literally see I have had the discount for several months, so it obviously exists, it suddenly is no longer available to me.
I have never been involved with such a dishonest company in my entire life. This is the worst customer service I have ever encountered. I feel bad for their staff, being untrained yet having to tackle these situations. Rogers should be ashamed of this dishonest behaviour.