VMedia Internet Reviews

Anyone looking for a less expensive internet provider in Canada, I strongly recommend that you do NOT choose VMedia. Their internet drops multiple times per day, and their methods of customer support always change, or drop, and their methods of contact disappear. I am now being threatened legal action by them and threatened to have my credit rating affected, and charged costs that I do not owe the

Got a speed drop last week, tried to resolve it with customers service, spent a few hours on a phone with ZERO results. Honestly, customers support agent knows nothing about the networks and acts more like a frauder. Requested full acceess to the computer "to check my apps installed" although where 5 devices in my network with different OSs. Then told me that my 4 meter long ethernet cable is "too

We were unfortunately with Vmedia for 4 years before switching to Telus. Anytime you need any help, expect to wait 1-2 hours minimum. In order for the internet to work properly, we ended up having to upgrade the modem ourselves. Afterward using our own device, only then the internet worked ok. If anyone still decides to go with them, make sure you never re

Some advice - it's possible that you won't get a technician visit even if an automated email says so. Check with customer service (chat available) to confirm the reality. Also, if you are already on another Shaw-reseller provider, you MUST cancel the previous service (date overlap ok as long as it's pre-programmed) - but!!! make sure that you have the same person's name on your previous service as

They don't answer calls, emails or online chatbox. Impossible to contact them on social media. Also they charge extra 60$ if u want to change plans on internet fro

French service really needs improvement. Good speed and reasonable price.

good value

Satisfied, I recommend it!!

2 years with Vmedia, never had a problem.

I do not recommend using this provider. So many issues and horrible customer service.