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Virgin Mobile Reviews

Finding a new mobile plan is never a simple task. Thankfully, you can take comfort in our collection of Virgin mobile reviews from previous clients. These testimonies give insight towards the company, and what you can expect after signing up with them. Our Virgin mobility reviews are supposed to provide insight and bring you one step closer towards choosing your mobile plan. Without further ado, please enjoy our selection of Virgin cell phone plan reviews.

Client's Ranking
2.3
Network
2.6
Onboarding experience
2.6
Bill
2.2
Customer Service
1.9
Digital experience
2.5

Virgin cell phone plans reviews

Choosing a new plan is not an easy task. To see more clearly, consult the opinions of other customers! Virgin cell phone plans reviews : certified reviews from other users to choose your new plan without fear. And don't hesitate to give your opinion about your current provider to help the community.

Virgin Plus reviews : Virgin Phone plans

Since 2005, Virgin Plus has consistently been surprising its clients with new and improved services and virgin phone plans. The special offers and member benefits with the Virgin phone plans were very quickly and widely availed by many users. Here’s a quick look at the company’s reviews given by users all over Canada.

Last 365 days average

59 reviews

2.3

All time average

153 reviews

2.8

Virgin https://www.planhub.ca/img/logo/virgin.png 405 Av. Ogilvy Suite: 101 Montreal QC H3N 1M3 +15149527325 free 153 2.8
Virgin
1
2024-03-23
Virgin Customer Service: A Nightmare

One of the worst customer service ever. I have referred three of my friends to virgin and as they promised I should receive three 50 dollars in credit in my bill. It is now more than 7 months that pass from the date my friends open their accounts with virgin and I inly received one credit and when I ask them why I am not receiving the rest they said it was unsuccessful. My friends are paying their More

PlanHub
Virgin
3
2024-02-25
Is there anything better out there in "Canada"

8 days ago my emails no longer went to my iphone. Many calls where they asked for a set time, after two attempts they punted you off line. I tried for three days to get someone with a awaiting period of tomorrow the tech will call. My system still does not work. I'll go to a Telus/Virgin store but they are private and determine what I can do. Tried for days and many hours of frustration to ge More

PlanHub
Virgin
3
2024-02-17
What are you people thinking?

I had an excellent experience with Virgin previously. Times have changed. Costco had a January promo of $39 (CAD) for unlimited Canada, some US and 10Gb. I signed up for that on January 17th. I went back on Feb 15th and just happened to see that the current promo was 30Gb. Ok, no big deal, I've had my plan less than a month, I'm sure they will make good... man, was I wrong........... More

PlanHub
Virgin
1
2024-02-14
Virgin plus

Worst phone company couldn't get service at my home and instead of fixing the problem blamed me now I'm with a knew carrier and the service is great. They also overcharged me and would not give back what is owed

PlanHub
Virgin
1
2024-02-08
Worst ever network service!

This company is a fraudulent one. They increased my monthly plan without any prior notice. They also said If I refer a friend, my friend and I would get 50 dollars credits in 10 instalments and it was a very big lie. They never credited the money! The network is also not so great. Just be careful if you are planning to use virgin plus.

PlanHub
Virgin
3
2024-02-07
Customer Service

After 12 years with this company I decided to switch because the customer service is really bad. In short I had an issue which I was looking to resolve but the rep wasn't helpful instead she is trying to get me to pay more. Never paying attention to what my problem was in the first place. And when she said if I want to cancel instead? Hell yeah.

PlanHub
Virgin
2
2024-02-07
Bad

Package amount has changed three times in one year and each time I'm told it's the last one... the last increase was $4... and I was told it was a mandatory increase requested by the CRTDC (!!??!!!) just nonsense...

PlanHub
Virgin
1
2024-02-03
Worst customer service I’ve ever experienced

I called virgin plus to check their internet prices for my house. To make the story short, basically I was offered a deal where I could get internet + mobile for $60 if I transferred my number to Virgin plus. Since it was a good deal, I decided to do that right away. I stay over the phone for an hour more or less, and I was told they’re going to call me the other day in order to do the transfer More

PlanHub
Virgin
1
2024-02-01
Worst customer service ever

You will lose your time doing business with this company

PlanHub
Virgin
1
2024-01-25
Customer service suggests changing supplier

I have been a customer for 10 years but when you ask them to access the packages offered to new customers, their customer service suggests that you completely change supplier, that's what I'm going to do, goodbye to Virgin and Bell for life

PlanHub