Fido Mobile Reviews

When it comes to customer service, I have yet to find a worst company (along with Rogers).Haven't not yet received my regular monthly billing, I figured I'd check it with the app. "account suspended"Wait! What? Obviously my account is not suspended as I'm still using all my phones and all their features. After a lot of digging (a couple of hours, including reaching out to the venue I purchased the

They send email on when money comes out but they take it out before the date they email u when it says on the date but took out 6 days before it supposed to come out and try to say u have until that date but bill from email states on this date not by this date can't talk to anyone that speaks inglish horrible

New call system. You have to make an appointment to speak to an agent, I

I have been a Fido customer for 10 years. Comparing my current bill, given the $4/month rate increase, I looked at the exclusive offers with more data, which ultimately cost more. A new customer is offered plans for $20 less, for a reasonable amount of data (20GB per month), or $29/month. There is no way

This company has gone downhill. I've been a customer for 8+ years and they just upped my rate without notification. They said the notification was on the last bill. Nowhere to be found. Customer service is useless, they cannot correct or change anything. Just say too bad. Im gone. Stay far away.

Since the acquisition, Fido has raised prices, just like Rogers. Customer service is no longer reachable; you have to make an appointment, like going to the doctor. Loyalty is worthless. I've been a customer for 11 years, using less than 5% of my plan, but I pay full price. The network signal never goes above 3 bars, resulting in dropped calls. Avoid them.

Fido has been nothing but awful to deal with, bad service everywhere and bad phone customer service. I called them to dispute charges that weren’t me, they clearly weren’t me but they said there was ‘nothing they could do’. It was $185 worth of data roaming charges. Never go my money back, fight with them for months.

This company is mophing more and more into a scam. You can start a new account in 3 minutes but to close an account you have to wait for them to call you. Not the other way around. Also it is not going to be a same day call back. Think next week if they feel like it. I am currently trying to close my account and something tell me i'm going to be at the same point next month. The connection is gett

After being with Fido (a subsidiary of Tony Staffieri's Rogers Communications) for 15 years, I dropped them like a hot potato. The company punishes rather than rewards loyalty. The rates continued increasing the longer I stayed, going from $20 in the beginning to $48, and I was on a talk and text (max 100/month) plan with no data! Yes, that's right: $48 and no data! Furthermore, they made it incre

Been with Fido for years but they keep pushing new shit i don't need or want and my bill is up from 52, to 76. They've completely destroyed their customer service team by automating with AI so i cant easily get into contact with a person and they have extremely high wait times (I wonder why?) Their app barely fu