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EBOX Internet Reviews

Before jumping the gun and signing up, feel free to read some EBOX internet reviews from real customers. Hopefully, their experiences can help you narrow down your decision and find the perfect internet plan. Our EBOX reviews internet are carefully written by user like you to be as helpful and constructive as possible. We hope you find comfort, understanding or valuable criticism with these EBOX internet plan reviews.

Client's Ranking
3.5
Network
3.7
Onboarding experience
3.6
Bill
3.7
Customer Service
3.3
Digital experience
3.5

EBOX internet plans reviews

Are you hesitant to change internet plans? Check out the EBOX internet plans reviews from real customers to help you get a better of idea of their service. These reviews are selected in order to help out users like you. Don't hesitate to leave your own review to help the community.

Reviews of EBOX

The Protégez-vous recommendation and the thousands of positive comments all align with the fact that customers greatly appreciate EBOX’s services. Check out the reviews for yourself!

Last 365 days average

91 reviews

3.5

All time average

524 reviews

3.7

EBOX https://www.planhub.ca/img/logo/internet/ebox.png 405 Av. Ogilvy Suite: 101 Montreal QC H3N 1M3 free 524 3.7
EBOX
2
2026-02-22
Not for families

Their rooter app is from the dark ages and does bot provide ANY parental controls. With all the research pointing to the need to protect our childr

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EBOX Response

<p>Hello, thank you for taking the time to share your review. Please note that parental controls can be configured directly through the Nokia a</p> More

PlanHub
EBOX
1
2025-08-20
Bad service, very long support delays

Taking many weeks to set up, they keep sending techs who say something about the fibre line not being set up properly, sending someone to se

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EBOX Response

<p>Hi Mr Li, We're sorry about this situation. A supervisor would like to contact you privately. Could you please contact us at this email</p> More

PlanHub
EBOX
5
2025-08-16
Good provider

I used EBOX for 1.5 months, all super.

EBOX Response

Hello,
Thank you very much for your positive review! I am glad to know that you are satisfied with your services. :-)
Have a great day,

PlanHub

MihailBah's
EBOX referral code

BM4685

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EBOX
1
2026-03-04
Do NOT use EBOX

I made the mistake switching to EBOX Fibre in Ottawa. It's been a nightmare since then. At the beginning the internet was working OK. Then is stopped working after 3 days. I've been calling the EBOX customer service for the last 6 days, still no resolution. Today they said it might be fixed next week. If you like to have unreliable internet, useless customer service, then I recommend EBOX for you!

PlanHub
EBOX
2
2026-02-23
Nightmare

I had to wait a month before finally getting connected! They cancelled our appointments without warning. Then the nightmare began. My internet is terrible, and so is the TV. I even signed up for high speed, 500 Mbps. I must have called about fifteen times since July, not to mention the emails. There's no way to get a technician or any help. They're all doing the same thing, and th

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EBOX Response

<p>Hello, we're sorry about this situation. A supervisor would like to contact you privately. Could you please contact us at this email address</p> More

PlanHub
EBOX
2
2026-02-05
faulty phone

On February 5, 2026, I called three or four times to explain that my phone wasn't ringing but that I could still

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PlanHub
EBOX
3
2026-02-01
Really disappointing!

The first bill was paid. And yet, I received a letter in the mail announcing a $5 monthly increase after only two weeks of service. Truly disappointing!

PlanHub
EBOX
5
2026-01-27
Stable Internet

I have the Giga version and it's ideal for our needs. I never have any speed issues or dropouts. I highly recommend it.

PlanHub
EBOX
3
2026-01-21
Decline in Equipment Performance

I've used them a few years back (2020) and they were just perfect. Now, what a difference. Old equipment with old encryption. So-so performance of the network too.

PlanHub
EBOX
5
2026-01-20
fast internet, faster set up

fast and reliable internet. I get more speed than what I actually have in my plan, so no complain.

EBOX Response

<p>Hello Paul, Thank you very much for your positive review! I am glad to know that you are satisfied with your services. :-) Have a grea</p> More

PlanHub

Paul's
EBOX referral code

SRJ16

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