Altima Telecom Internet Reviews

Before jumping the gun and signing up, feel free to read some Altima Telecom internet reviews from real customers. Hopefully, their experiences can help you narrow down your decision and find the perfect internet plan. Our Altima Telecom reviews internet are carefully written by user like you to be as helpful and constructive as possible. We hope you find comfort, understanding or valuable criticism with these Altima Telecom internet plan reviews.

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Network

2.4

Onboarding experience

2.6

Bill

2.7

Customer Service

2.2

Digital experience

2.4

Altima Telecom internet plans reviews

Are you hesitant to change internet plans? Check out the Altima Telecom internet plans reviews from real customers to help you get a better of idea of their service. These reviews are selected in order to help out users like you. Don't hesitate to leave your own review to help the community.

Altima Telecom Reviews: Highly Acclaimed

Altima Telecom customers seem to deeply enjoy their service. Altima Telecom Reviews praise the company's vast amount of offers, promotions and deals. Additionally, their high-speed fibre internet plans have been highly acclaimed. If you want to try out a company that constantly has offers and discounts, consider Altima Telecom.

Last 365 days average

37 reviews

2.4 All time average

129 reviews

2.8

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FrankH

toronto, ontario

2023-03-22

Altima is Latin for Avoid

Telus customer and was provided an email with a good offer. Signed up, package came and got setup relatively painlessly. Notcied that invoicing was off when I received my 3rd invoice 2 weeks into service covering until end of May. My internet then went out for 4 days - during which they would not follow-up and blamed Rogers (I'm in Toronto) and could do nothing as they were not allowed to contact More

4 people found this useful

Kassafrass

sirdar, british-columbia

2023-09-15

One star because zero stars isn't an option.

Absolutely terrible. Signed up Aug 25, paid $116.00. Cancelled the previous internet. Made the service tech appointment. Received the modem etc, and then I received another invoice. No show for the service tech (even though they ask you to pick 2 days, just in case they can't make the first date), I have sent emails, all with no actual response, I have called, also no answer. It is now Sep 15 and More

3 people found this useful

TSB

montréal, quebec

2023-09-14

A real shame

Do not do business with this supplier. Impossible to reach by phone. Unnecessary alternative communication links (messages and email). After 2.5 days without internet, no return call, response by email, message or communication relating to the treatment of your problem. Frequent outages and bandwidth flow not respected. Providing such a lousy service in 2023 is a real shame. Their Supplier License More

2 people found this useful

Meziane

montréal, quebec

2023-09-07

Disappointed

A company to avoid at all costs poor technical and customer service no answer on the phone A problem that persists for 9 months without any news nothing works with them I do not recommend this company

1 person found this useful

Fee

montreal, quebec

2024-11-29

Altima puts safety and reliability at risk

I am with this company by default, as I am a former customer of Gemstelecom, which appears to have been bought out by Altima. Unfortunately, my experience has been a succession of disappointments. For several months, I have been experiencing internet connection problems, including slowdowns that affect my Zoom conferences< More

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Fee

montreal, quebec

2024-11-29

Altima puts safety and reliability at risk

I am with this company by default, as I am a former customer of Gemstelecom, which appears to have been bought out by Altima. Unfortunately, my experience has been a succession of disappointments. For several months, I have been experiencing internet connection problems, including slowdowns that affect my Zoom conferences. This constantly shifts the image and sound, which is very problematic and unprofessional. This type of problem seems exclusively related to their service. But what really exacerbated the situation is the poor quality of their customer service, which gives incorrect information and does not seem to care about the difficulties of customers. On November 27, 2024, a technician advised me to go to 2355 rue Guennette, a place that I find unsafe, especially for a woman alone. The doors were closed before 5 p.m., and when I returned the next day at 4:30 p.m., the same situation repeated itself. There, I met a young woman in distress, who had driven several hours from Lasalle, in order to return her equipment and get a $500 refund. She was desperate and in communication with a certain Julien (ext. #3548), who had assured her that a router would be available at 1741 Marcel-Laurin. When we arrived there, the place was also closed, even though we had been assured that it closed at 5:30 p.m. When I contacted customer service to explain my situation, I was shocked by the lack of understanding and empathy. What they seemed to be most interested in was knowing if I wanted to cancel my services and if I had to return the Gemstelecom modems and routers. Faced with this deplorable experience, it is clear to me that service reliability and customer safety should be priorities. It is better to pay a little more for impeccable service and peace of mind, rather than continue to face such inconveniences.

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Bee

london, ontario

1

2024-11-05

Worst network

It is a garbage network, have time down in almost a week, it is a holyshit, dont waste your time and money, its better you pay higher prices the other network than this network, cheap but it was so terrible, if have a rate (- ) mini will give more negative. I

PlanHub

Bee

london, ontario

2024-11-05

Worst network

It is a garbage network, have time down in almost a week, it is a holyshit, dont waste your time and money, its better you pay higher prices the other network than this network, cheap but it was so terrible, if have a rate (- ) mini will give more negative. I

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Katerine

montreal, quebec

1

2024-11-04

The worst company

I was with Transat Telecom for several years and which was bought by Altima which became my new default supplier since the beginning of last summer. Since then the connection is no longer stable at all. I should drive on 50 and it is often below 10 and especially in the evening. I do not recommend this company and I will change supplier shortly.

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Katerine

montreal, quebec

2024-11-04

The worst company

I was with Transat Telecom for several years and which was bought by Altima which became my new default supplier since the beginning of last summer. Since then the connection is no longer stable at all. I should drive on 50 and it is often below 10 and especially in the evening. I do not recommend this company and I will change supplier shortly.

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eric

montreal, quebec

1

2024-10-24

Disastrous experience with Altima to be absolutely avoided

My experience with this internet provider was extremely disappointing. Their technical service really leaves something to be desired. They made me lose half a day of work for a simple remote modem adjustment. The worst part is that when the technician doesn't know what to do, he asks you to wait under the pretext of coming back qu More

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eric

montreal, quebec

2024-10-24

Disastrous experience with Altima to be absolutely avoided

My experience with this internet provider was extremely disappointing. Their technical service really leaves something to be desired. They made me lose half a day of work for a simple remote modem adjustment. The worst part is that when the technician doesn't know what to do, he asks you to wait under the pretext of coming back quickly, then puts you on hold for an hour without ever taking the call back. On top of that, I was deprived of internet connection for 15 days, without any follow-up or feedback from them. Frankly, this company is to be avoided. I strongly advise against it.

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Daniel

sainte-marthe-sur-le-lac, quebec

1

2024-09-30

bad service and harassing billing

Altima bad service that has never worked, they ask me .06 cents repeatedly for a service that I have never had, really disgusting

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Daniel

sainte-marthe-sur-le-lac, quebec

2024-09-30

bad service and harassing billing

Altima bad service that has never worked, they ask me .06 cents repeatedly for a service that I have never had, really disgusting

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Pissed

dartmouth, nova-scotia

1

2024-09-22

Being generous

If I could give no star or half star I would but it is set up to give at least 1 star. This company sucks your customer service reps are rude as hell I have been without my internet for 3 weeks now no one knows the problem to dates booked where a tech was to come out to fix it which was a no show no call both times I would never refer this company to anyone.

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Pissed

dartmouth, nova-scotia

2024-09-22

Being generous

If I could give no star or half star I would but it is set up to give at least 1 star. This company sucks your customer service reps are rude as hell I have been without my internet for 3 weeks now no one knows the problem to dates booked where a tech was to come out to fix it which was a no show no call both times I would never refer this company to anyone.

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Network Stability, coverage, speed, dropped calls…
Bill Transparency, clarity, aligned with contract…
Digital experience Application and/or website are simple, clear, efficient and useful…
Onboarding experience Phone number port-in, activation, delivery, installation…
Customer Service Helpful, knowledgeable, able to solve a problem, prompt and courteous…
Do you recommend this carrier?	Yes No

Altima Telecom Internet Reviews

Altima Telecom internet plans reviews

Altima Telecom Reviews: Highly Acclaimed

Last 365 days average

2.4

All time average

2.8

FrankH

toronto, ontario

Kassafrass

sirdar, british-columbia

TSB

montréal, quebec

Meziane

montréal, quebec

Fee

montreal, quebec

Bee

london, ontario

Katerine

montreal, quebec

eric

montreal, quebec

Daniel

sainte-marthe-sur-le-lac, quebec

Pissed

dartmouth, nova-scotia

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